How often may I visit?
With a current membership you may visit as often as you like!
How long is my membership valid?
One full year from the date of purchase.
How many people, and who, can receive free admission using my membership?
Memberships are intended one per nuclear family. Sharing memberships between families is prohibited. Memberships are non-transferable.
Memberships are for one household comprised of up to two adults and their children or grandchildren.
Contributing Members may designate one named adult caregiver for the sole purpose of bringing your children to the Museum. Infants under the age of one-year are free.
Families found sharing a membership will have their membership cancelled without refund.
Want to bring up to two guests each time you visit? Consider upgrading to our Developer’s Circle.
If I purchase a membership online, how soon can I visit?
Your membership is activated the moment you complete your purchase. eMembership card instructions are emailed on Tuesday and Friday afternoons. If visiting prior to receiving the instructions, show your photo ID at the admissions desk.
Will I need to present a photo ID along with my membership card at admissions?
Yes.
Are there days/weeks the Museum is closed?
The Museum is closed most Mondays. Our school-year operating hours are:
Tuesday through Friday 9:30 a.m. – 12:30 p.m.
Saturday & Sunday 9:30 a.m.-4:30 p.m.
Our summer operating hours are:
Tuesday through Sunday 9:30 a.m.-4:30 p.m.
Is my membership reciprocal with any other museums?
It depends on the level of membership you purchase.
Basic levels (Family and Grandparent)
No reciprocal benefits. If you would like reciprocal benefits, consider upgrading to one of our Contributing levels. Memberships
Contributing levels (Explorer’s Circle, Developer’s Circle, Partner’s Circle and Leader’s Circles)
Yes, here’s how it works:
Contributing members receive 50% off general admission for up to six (6) at children’s museums participating in the ACM Reciprocal Network. Additional visitors must pay current admission price. No local admission restrictions.
Please note: When visiting museums participating in the ACM Reciprocal Network, you will need to show your valid eMembership card (must have the ACM Reciprocal Network logo) and photo ID.
What happens if I submit my membership for a matching gift?
Email a copy of the match approval to memberships@cdm.org. Your membership will be upgraded to the next level within 2 business days.
May I upgrade my membership in the middle of the year?
Yes, you may upgrade at any time. Send an email to memberships@cdm.org with your name, phone number the best time to call you. The expiration date remains the same. Please note the membership office is closed on weekends and holidays.
Is my membership refundable?
No.
Are memberships valid on group field trips?
Memberships are not valid on group rate (field trip) visits. Group rate is not applicable towards membership.
Will I receive a physical membership card?
No, membership cards are digital and stored in the eMembership App which is downloaded in the Apple Store or Google Play. Instructions will be emailed to you approximately 1 week after you purchase your membership. If you are renewing the app will automatically update.
I have a new caregiver, how do I go about changing my 3rd adult cardholder?
There is a $20 name change fee. To change your 3rd cardholder, Send an email to memberships@cdm.org with your name, phone number the best time to call you.
I work for a Corporate Partner of the Museum. What do I need to do to receive the $15 discount on my membership?
When purchasing your membership online, use the discount code CP and then respond to your confirmation email with the name of the Corporate Partner for whom you work and your business email address.
How is my email address used?
Email addresses are kept strictly confidential. Your email address will be used for the sole purposes of emailing you instructions for downloading your digital eMembership card and communications from Children’s Discovery Museum of San Jose.
